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Frequently Asked Questions

We accept all major credit/debit cards.

We provide all the equipment and supplies necessary for the service. This includes vacuums, eco-friendly cleaners, mops, microfiber cloths, pads, and step stools. If you wish you may provide the products for the service. We will not use any bleach products for the safety of our technicians.

No, you do not need to be present. If you are not able to meet the technicians to let them in, please let us know how they will get in your home. If you have any special instructions on how to let the specialists in, please let the office know any details. Please note: If our specialists are locked out of your home, our cancellation policy will take effect.

Tipping is completely optional but is greatly appreciated.

Yes, if you are a recurring customer, we make every attempt to keep a technician assigned to your home. There are times where a technician may be unavailable due to vacations or illness.

We generally send out 1 technician. However, for larger services or special requests we send out 2 or 3.

We will clean a finished basement, but we do not clean unfinished basements. In addition, we only mop basement floors that have a smooth finish.

We guarantee our work. If for any reason you are not satisfied with the service. we will gladly come back for no charge within 24 hours to make it right. We take a lot of pride in our services and want nothing more than for you to get the service you deserve.

We are happy to hear your feedback or constructive criticism. Let us know if there is an area we need to improve, if you are satisfied with your experience with Cleaning Maid Beautiful, feel free to rate our services on Google, Facebook or Yelp.

Word-of-mouth recommendations are what keep us going. Tell others about you clean home and how Cleaning Maid Beautiful is responsible for it, and we will give you a $25 credit towards you next cleaning. If you refer 5 people and they all receive service, you will receive 10% off all your future cleanings for life!

There is no limit on the number of referrals. The more referrals you send our way the more credits you get on your account.

We ask that you have all dishes done ahead of time so that the technician can get to your sink and around to kitchen. If you wish to have sheets changed, please have a set in the bed for them. Picking up general clutter is also recommended as it enables your technician quickly and efficiently service your home in the shortest time possible.

There is a cancellation fee of half your cleaning rate if you cancel in less than 48 hours of your scheduled cleaning. If you cancel within 24 hours of your scheduled clean, you will be charged your full cleaning rate.


This policy is in place because we have held your appointment time and it was not available to other clients and possibly preventing our specialists from working. In addition there is a $15 reschedule fee if you reschedule your service in less that 48 hours of your scheduled cleaning. If you fail to reschedule within 5 business days of the scheduled cleaning you will be charged a full cancellation fee (subject to schedule availability).

We are fully bonded and insured. All of our technicians go through thorough background checks and rigorous training.

We are open Monday through Friday. Morning cleanings start between 8a and 9a. Please note: We can guarantee morning start times but due to the nature of the business, afternoon start times can vary up to 1 hour.

We are closed for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Eve and Day.

Yes, for an additional charge. More information can be attained from calling the office.

Removing mold can be a hazardous task for our technicians, therefore we can not clean any mold.

We vacuum carpets/rugs. If you want your carpets/rugs washed we can recommend Honest Abe’s Clean Home.

We do not do any top to bottom cleaning of walls. We will lightly spot clean walls behind stoves, garbage cans etc.